Refund & Cancellation Policy
Effective Date: April 2026
At Cutter's Yard (operated by CHESTERFIELD BARBERS LIMITED), we strive to provide an exceptional grooming experience for every client. Because our services are highly sought after and strictly appointment-based, we have implemented the following policies to protect our barbers' time and ensure fairness to all our guests.
By booking an appointment with us, you explicitly agree to the terms outlined below.
1. Appointment Cancellations and Rescheduling
We understand that unforeseen circumstances may require you to change your plans. However, to allow us the opportunity to accommodate other clients, we require strict advance notice.
The 24-Hour Notice Rule: You must notify us at least 24 hours prior to your scheduled appointment time if you need to cancel or reschedule.
How to Cancel: Cancellations or rescheduling requests must be made via your online account booking portal, by replying to your confirmation email, or by calling our salon directly.
Timely Cancellations: If you cancel or reschedule with more than 24 hours' notice, any deposit paid will be fully refunded to your original payment method or transferred to your new appointment.
2. Late Cancellations and No-Shows (Non-Refundable)
When you book an appointment, that time slot is reserved exclusively for you.
Late Cancellations: If you cancel or attempt to reschedule your appointment with less than 24 hours' notice, any deposit paid becomes strictly non-refundable.
No-Shows: If you fail to attend your scheduled appointment without any prior notice ("No-Show"), you will be charged 100% of the total scheduled service cost. By securing your booking with a payment card, you authorize CHESTERFIELD BARBERS LIMITED to process this no-show fee via our secure payment gateway (Stripe).
3. Late Arrivals
Promptness is essential to ensure you receive the full Cutter's Yard experience.
The 10-Minute Grace Period: If you arrive more than 10 minutes late for your appointment, we cannot guarantee that your service can be completed.
Depending on the barber's schedule, we may have to shorten your service or cancel the appointment entirely to avoid delaying subsequent clients.
If your appointment must be cancelled due to late arrival, it will be classified as a No-Show, and the full service fee will apply and remain non-refundable.
4. Refunds for Completed Services
Grooming is a highly personal service, and while we pride ourselves on delivering outstanding results, we do not offer monetary refunds for completed haircuts, shaves, or facial treatments.
Our Quality Guarantee: If you are dissatisfied with your cut or service, you must inform your barber or the salon manager before leaving the premises.
We will make every reasonable effort to correct or adjust the service immediately at no additional cost. Once you have left the salon, the service is considered completed and accepted.
5. Retail Product Returns (In-Store)
If you purchase physical retail products (e.g., pomades, beard oils) in our physical salons, we accept returns within 14 days of purchase, provided the product is entirely unused, unopened, and in its original, seal-intact packaging. Proof of purchase is required.
6. Contact Us
For any questions regarding this policy, or if you need urgent assistance with an upcoming booking, please contact us at:
Email: support@chesterfieldbarberslimited.com
Company Entity: CHESTERFIELD BARBERS LIMITED (Company No: 10637803)